Refund policy

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 15 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Same as "Ship From"

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time, you can request a refund or a reshipment.

• If you received the wrong item you can request a refund or a reshipment.

• If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

• Your order did not arrive due to exceptional circumstances outside of our control, (i.e. not cleared by courier, delayed by a natural disaster).

• Other exceptional circumstances outside of our control